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Policies

Cancellations

We understand life happens and things come up. Pride Beauty Lounge's cancellation policy is to reschedule or cancel your appointment with over 24 hours notice to your appointment time with no consequences'. Cancelling your appointment under 24 hours notice or simply not showing up to your appointment results in a block from online booking and a 50% non-refundable future service deposit will be required upon booking at Pride Beauty Lounge again. To cancel under 24 hours or no-show for the second time will result in a mandatory and non-refundable pre-payment of full service cost which is only able to be transferred for rescheduling if it is over 24 hours from appointment time.

This policy is in place for the protection and RESPECT of our staff's time, efforts, and supplies.

Rescheduling or cancelling is completely fine, as long as it is done with over 24 hours notice. You will receive a text and/or email reminder (unless you opted out or we have your wrong information) the day you make the appointment, 24 hours prior to the appointment, and the day of the appointment. 

To cancel or reschedule your appointment, you can do so online within your booking email. It can also be done by contacting the spa directly on our social media @pridebeautylounge, or by texting/calling 1902 222 9428

Pride Beauty Lounge's automated reminders are not sent by our personal phone - it is an automated service and therefore any messages you text this number, we do not get notification of this. Please do not reply to this number, it states in the messages (NO REPLY). Texting this number to cancel does not count.

Rescheduling with less than 24 hours notice - You will receive either a text message or an email informing you that an invoice wil be emailed to you with the amount of 50% of your service cost (before tax). You will have until 48 hours before the appointment time to pay the deposit or your appointment will be automatically cancelled. Please ensure your email on file is correct because this is the email your confirmation emails with our policies are in, your invoice will be emailed to, and any communication; you are also free to call the spa with any questions or concerns.  

UPDATE: 

Appointments that are longer than 1 hour long (multiple services, lash extensions, gel nails) have a cancellation fee of $30. The fee will be owed if you cancel with less than 24 hours including rescheduling or no-show. 

Cancellation fees can be paid by phone, email, e-transfer, or in person. No future appointments will be booked for you unless the fee is fully paid.

On specific marked Pride Beauty Snow Days, we will notify our social media if we wave cancellation penalties. This means you are able to cancel and reschedule your appointment with less than 24 hours with no penalty for your next appointment. 

No Shows will still be penalized so if you are unable to make the appointment, please notify us before your appointment time and with as much notice as possible. Failure to do so will result in your online booking access to be blocked.

Refunds

Pride Beauty Lounge does not offer any refunds on any service, product, or gift certificate due to the nature of the products and services.

All sales are final.

If you are unhappy with your service or time spent at Pride Beauty Lounge, please contact: tori@pridebeautylounge.com within 1 week of the time of your appointment.

We would be happy to offer you a free fix of your service offered. Free fixes can only be completed by the service provider that performed the service for you in the first place, or by the owner, Tori.

Online Shopping

Shipping & Deliveries go out every Monday or Tuesday. 

When your package has been shipped, you will get an email stating it has been processed along with your tracking information.vIf you did not receive this email, your order has not yet been shipped.

You will receive a text or phone call prior to your delivery; it will not be delivered without answering the text/call and will be delayed until the next week.

Shipping is free on orders over $100 CAD 

Local delivery is free on orders over $50 CAD

Gift Cards always ship free - it is sent by letter mail and there is no tracking information provided on letter mail.

Pride Beauty Lounge is not responsible for missing or stolen packages or mail. We ship packages through CanadaPost - you must contact them directly with your tracking information.